Refund and Return Policy

At Innovative Solutions Plus, we strive to provide our customers with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your satisfaction.

30-Day Return Policy:

We understand that sometimes a product may not meet your expectations or needs. That's why we offer a 30-day return policy, starting from the day you receive your item. Within this period, you have the option to return the item for a refund or exchange.

Conditions for Return:

In order to be eligible for a return, the item must meet the following conditions:

• The item must be in the same condition as when you received it.
• The item must be unused and in its original packaging.
• All tags and labels must be intact.
• You must provide the receipt or proof of purchase.

Initiating a Return:

To start the return process, please contact our customer service team at obie@innovativesolutionsplus.store. Our team will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send the package.

Please note that returns sent without prior authorization will not be accepted.

Exceptions:

While we strive to accommodate all returns, there are certain exceptions to our policy:

• Perishable goods such as food, flowers, or plants cannot be returned.
• Custom products or personalized items are non-returnable.
• Personal care goods, including beauty products, cannot be returned.
• Hazardous materials, flammable liquids, and gases are non-returnable.
• Sale items and gift cards are non-refundable.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method.

Please note that it may take additional time for your bank or credit card company to process the refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by offering a replacement or refund.

European Union 14-Day Cooling Off Period:

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions for return mentioned above apply.

Contact Us:

If you have any further questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team at obie@innovativesolutionsplus.store. We are here to assist you and ensure your satisfaction.